FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping availability and delivery times may vary depending on your location and the product ordered.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes between 7–20 business days. In some cases, shipping may take longer due to customs clearance or carrier delays.
How much does shipping cost?
Shipping costs are calculated at checkout unless stated otherwise during promotions or special offers.
Will I have to pay customs or import fees?
International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Tracking updates may take a few days to appear.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery time, please contact us and we will assist in checking the status of your shipment.
What if my order shows as delivered but I haven’t received it?
Please check with neighbours, household members, or your local carrier first. If the issue remains unresolved, contact us and we will investigate further.
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unused, unworn, unwashed, and returned in their original condition and packaging.
Are there items that cannot be returned?
Yes. For hygiene reasons, items such as underwear, sports bras, and intimate apparel may not be eligible for return unless they arrive faulty or damaged.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
Are your products true to size?
Most of our products follow standard sizing, but fit may vary depending on design and fabric. Please refer to the product description and size guide for best results.
How do I care for my activewear?
For best results, wash garments in cold water, avoid fabric softeners, and air dry where possible to maintain fit and fabric quality.
Is my payment information secure?
Yes. All payments are processed through secure, trusted payment providers. We do not store your payment details.
How can I contact KHEKUA?
For any questions or support enquiries, you can reach us at: info@khekua.com
