Frequently Asked Questions
1. What makes Khekua products different?
Khekua designs are meticulously crafted for Pilates, Yoga, and low-impact fitness, blending performance-driven functionality with style to empower your wellness journey.We focus on functional support, high-quality materials, and minimalist style that transitions effortlessly from studio to street.
2. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping times and fees may vary depending on your location and will be calculated at checkout.
3. How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times vary by location:
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Domestic shipping: 3–7 business days
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International shipping: 7–14 business days
You’ll receive a tracking number once your order ships.
4. How do I choose the right size?
We offer a comprehensive size guide on each product page. If you're between sizes or need help, feel free to reach out to our customer care team we’re happy to help you find your perfect fit.
5. What is your return and exchange policy?
We accept returns within 14 days of delivery for unworn, unwashed items with tags still attached. Visit our Returns & Exchanges page for full instructions. Unfortunately, we can’t accept returns on final sale items or used gear like grip socks and resistance bands for hygiene reasons.
6. Are your products sustainable?
Sustainability is a growing priority at Khekua. We aim to use eco-conscious materials wherever possible and minimize waste in our packaging and supply chain. Stay tuned as we roll out even more sustainable options.
7. Can I cancel or change my order after placing it?
We process orders quickly, but if you need to make changes, please contact us immediately at info@khekua.com. We’ll do our best to help before the order is shipped.
8. Do you offer wholesale or studio partnerships?
Yes! If you're a fitness studio, instructor, or wellness brand interested in partnering with us, please email us at info@khekua.com with your business details.
9. How can I contact customer service?
You can reach us via email at info@khekua.com or through our Contact Page. We typically respond within 24–48 hours, Monday through Friday.