Fraktpolicy

KHEKUA ships products worldwide using a network of trusted suppliers and fulfilment partners. As we utilise automated fulfilment systems and multiple suppliers, shipping times may vary depending on product type, stock availability, and destination.

Order Processing
Orders are typically processed within 1–3 business days. Processing time includes order verification, quality checks, and preparation for shipment. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Timeframes
Estimated delivery times range from 7 to 20 business days. In some cases, delivery may take longer due to customs inspections, carrier delays, or peak seasonal demand. These delays are outside our direct control.

Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated. Promotional shipping offers may be available for limited periods.

Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delivery Issues
If your order appears delayed, lost, or marked as delivered but not received, please contact us so we can assist in investigating the issue with the carrier.

For shipping-related enquiries, contact us at: info@khekua.com